On Monday July 30 at 11am, thousands of Harry Potter fans spent time in an online waiting room for first release tickets to the play Harry Potter and the Cursed Child.
At 12pm anxious fans were randomly put into a queue to be able to access tickets. Although the experience did not seem so magical, many were left empty handed as the website seemed to be having errors due to the high demand of people online. It was announced in the afternoon that the allocation had been exhausted.
Many were not happy with the process on Ticketmaster.
After the ordeal, the ticket-less took to Facebook to complain, Jodi Holz-Quintal posting, “That was a ridiculous mess of a pre-sale campaign. The site continued to freeze and reset back to the beginning. I booked tickets, the site froze during the confirmation period and now the money has been taken from my account but I don’t have a confirmation email and the tickets don’t show in my Ticketmaster account…”
Lizabeth Jayne complained, “What kind of BS was that? An hour and a half of queuing and an hour trying to book tickets and I’ve had to give up – so many booking errors, very difficult interface and absolutely no transparency on dates or on the booking process beforehand. Absolutely terrible Ticketmaster.”
Ticketmaster tweeted in response:
An email sent to priority customers said, “Due to extraordinary demand, all tickets released in the initial allocation for Harry Potter and the Cursed Child have been sold. Therefore, we have increased the initial allocation and additional priority booking tickets will be available from 12pm Midday (AEST) Wednesday, August 1 2018.”
There are already tickets being sold online for a higher price of course, but it is always strongly recommended to go straight to Ticketmaster for legitimate tickets. The general public tickets will be released on August 6.
The play is in such high demand as Melbourne will be the third place lucky enough to see it, alongside London and New York.
Written by Jack Thorne, J.K Rowling and John Tiffany, Harry Potter and the Cursed Child is set 19 years after the epic battle that saw the defeat of Voldemort. Harry Potter’s son Albus Severus Potter is trying to fit in to life at Hogwarts with his father’s image looming over him.